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What to include when a coupon fails
- The goal or exam you were subscribing to (for example UPSC CSE or SSC CGL).
- The plan duration you selected.
- Whether you used the Unacademy website or the mobile app.
- The exact error message shown after applying PLUS8VRR4.
With those four details we can usually reproduce the issue immediately and tell you whether it is a plan restriction, an account-level restriction, or an expired code.
Response time
We are a small independent team, so replies typically take 24 to 48 hours. Coupon failure reports are prioritised because they affect every reader on the site.
What we cannot help with
We cannot change your Unacademy plan, process refunds, recover accounts, or contact educators for you. For those, use Unacademy's official in-app support. For anything related to discounts and coupon usage, we are happy to help.